Terms of Service
Web Propulsion Hosting, Inc.
Version 1.0 | Effective August 31, 2026
1. Agreement and Acceptance
These Terms of Service (“Terms”) govern web hosting, email hosting, DNS assistance, SSL, backups, and related infrastructure services (“Services”) provided by Web Propulsion Hosting, Inc. (“Web Propulsion,” “we,” “us,” or “our”). These Terms are incorporated into any Web Hosting Agreement, service order, proposal, or other written agreement that references them.
By signing a Web Hosting Agreement or service order, paying for Services, or continuing to use Services after these Terms become effective, you agree to these Terms. If a signed written agreement conflicts with these Terms, the signed written agreement controls to the extent of the conflict. You represent that you are at least 18 years old and, if acting for an organization, are authorized to bind that organization.
2. Contact and Account Information
You must provide accurate and current billing and contact information and maintain at least one working email address where notices concerning the Services can be received. You are responsible for safeguarding passwords, account credentials, API keys, and access provided to your employees, contractors, or other users, and for promptly revoking access that is no longer required.
3. Changes to These Terms
Web Propulsion may revise these Terms to reflect changes in Services, technology, security practices, third-party requirements, applicable law, or business operations. For material changes, we will provide at least thirty (30) days’ notice to the Client email address on file before the revised terms become effective, except where an earlier change is reasonably necessary for security, legal, regulatory, or abuse-prevention purposes. Non-material clarifications may take effect when posted.
The current version posted at https://webpropulsion.com/terms-of-service/ is the authoritative version and will display its effective date. Continued use of the Services after revised Terms become effective constitutes acceptance. If you do not agree to a material change, you may cancel the affected Service before the change becomes effective.
4. Acceptable Use
Services must be used lawfully and in good faith. You may not use the Services to host, transmit, facilitate, or distribute unlawful material; copyright-infringing material; phishing or fraudulent content; malware; credential theft tools; unsolicited bulk email; material that sexually exploits minors; systems intended to attack, disrupt, probe, or gain unauthorized access to networks or accounts; or other content or activity that we reasonably determine threatens our systems, upstream providers, other customers, or the public.
We are a hosting provider, not the publisher or editor of customer content. We do not routinely pre-screen or monitor customer websites for legality or compliance. We may suspend, isolate, restrict, or terminate Services when reasonably necessary to protect our systems or others, respond to abuse, comply with law or provider requirements, or address a material violation of these Terms.
5. Shared Hosting and Resource Use
Web Propulsion provides shared hosting using managed server infrastructure designed to provide reliable service to multiple customers. Accounts must use server resources in a manner that does not materially degrade service for other customers.
We may throttle, isolate, suspend, or require an account to move to a more appropriate service when its CPU, memory, storage, disk I/O, database activity, email volume, processes, traffic, or other resource use materially affects platform stability or other customers. Plan-specific allocations may be stated in the applicable service order, control panel, proposal, or published plan description.
6. Email and Deliverability
Where email hosting is included in your plan, Web Propulsion will provide and maintain the applicable mail-server services and reasonable technical support for server-side email operation. You may not use the Services to send unsolicited bulk or commercial email, phishing messages, deceptive mail, or email that violates applicable law.
Web Propulsion will maintain the server-side email systems under its control, but final message delivery depends on independent mailbox providers, filtering services, recipient systems, sender reputation, DNS authentication, and other factors outside our control. Accordingly, we cannot guarantee that every message will be accepted, delivered, or placed in an inbox rather than a spam or quarantine folder. You remain responsible for your mailing lists, recipients, content, and sending practices.
7. Website Software, Updates, and Compatibility
Web Propulsion maintains the hosting platform, server operating environment, and server software under its control. You are responsible for applications running within your hosting account, including WordPress, content management systems, themes, plugins, extensions, scripts, and libraries, unless a separate maintenance agreement expressly assigns specific responsibilities to Web Propulsion.
Hosting environments evolve over time. We may retire unsupported or end-of-life versions of PHP, database software, operating-system components, or other server technologies for security, compatibility, or operational reasons. We will provide reasonable advance notice where practical. Updating or repairing a website that is incompatible with supported server software may be billable unless included in another service agreement.
Where Web Propulsion provides automated WordPress, plugin, or theme updates, we will use commercially reasonable efforts to perform those updates successfully. Because third-party software can conflict or change unexpectedly, automated updates do not guarantee continued compatibility, appearance, or functionality. We may disable, isolate, or update software with a known or actively exploited vulnerability when reasonably necessary to protect the hosting platform.
8. Security and Compromised Accounts
Web Propulsion maintains technical and operational safeguards designed to protect the security, integrity, and availability of the hosting infrastructure under our control. These safeguards may include server security controls, network protections, malware and abuse controls, firewalls, monitoring, and other measures appropriate to the Services provided.
No Internet-connected system can be guaranteed to be permanently secure or free of vulnerabilities. You are responsible for the security of your website applications, credentials, user accounts, and devices unless a separate agreement expressly provides otherwise.
If an account is compromised, distributing malware or spam, attacking other systems, or otherwise threatening our network or other customers, we may suspend or isolate it immediately. Malware removal, forensic investigation, application repair, and similar work may be billed separately unless included in another service agreement. If we become aware of a security incident affecting infrastructure under our control that we reasonably believe has materially affected your hosted data or Services, we will provide notice as reasonably practicable after investigation and fulfillment of applicable legal obligations.
9. Backups and Data
Web Propulsion provides automated server backups according to its current backup schedule and will use commercially reasonable efforts to maintain usable backup copies. When requested, we will provide reasonable assistance restoring an available backup; restoration work beyond standard hosting support may be billable.
Backup systems are an important safeguard but are not infallible. Hardware failures, corruption, application errors, malicious activity, or other events can affect backup availability or usability. Clients should therefore maintain independent copies of business-critical data. Additional backup retention, manual backups, or disaster-recovery services may be available separately. Following cancellation or termination, account data and backups may be deleted according to normal operational schedules, so you should obtain any required copy before service ends.
10. Customer Content and Legal Compliance
You are responsible for your website, applications, content, business practices, and compliance with laws, regulations, industry requirements, and third-party terms applicable to you or your visitors. Web Propulsion provides technology infrastructure and related technical services. We are not your lawyer, auditor, privacy officer, compliance officer, accessibility certification body, or regulatory advisor, and hosting service does not include legal-compliance monitoring or certification.
11. Privacy, Cookies, Tracking, and Data Protection
Your website may collect personal information or use cookies, analytics, embedded content, advertising, forms, chat, mapping, fonts, social-media tools, or other third-party technologies. Determining which privacy, consent, disclosure, retention, deletion, or data-protection requirements apply to your business and website is your responsibility.
Basic hosting does not include auditing, configuring, or continuously monitoring your website’s cookies, analytics, consent management, privacy policy, tracking technologies, forms, or data flows. Web Propulsion may provide development or technical assistance with such systems under a separate Website Development Agreement, Scope of Work, or support arrangement. Such assistance is provided on a reasonable-effort technical basis and is not legal advice or a certification of compliance.
As between Web Propulsion and the Client, customer and visitor data stored within the Client’s account remains the Client’s data. We process or host that data as necessary to provide the Services and as otherwise permitted or required by law. If you require a specialized Data Processing Addendum or other privacy documentation, contact us to determine whether an appropriate agreement is available.
12. Website Accessibility
Basic hosting does not include an accessibility audit, WCAG review, ADA compliance review, remediation, certification, or ongoing accessibility monitoring. You are responsible for determining the accessibility requirements applicable to your website and organization.
Web Propulsion may provide accessibility-related development or technical services under a separate written scope. Any such work is provided according to the stated scope and does not constitute legal advice or a guarantee that a website is or will remain compliant with the ADA, WCAG, or any other accessibility law, regulation, guideline, or standard.
13. Payment Card and Regulated Data
If your website accepts payment cards or handles regulated or sensitive information, you are responsible for determining and satisfying applicable requirements, including requirements imposed by payment processors, financial institutions, insurers, regulators, or industry standards. Do not store full payment-card numbers, card verification values, or other prohibited cardholder data in a shared hosting account. Hosted or tokenized payment solutions that keep cardholder data off the website are strongly recommended.
14. Standard Hosting Support and Additional Services
Web Propulsion provides reasonable technical support for the hosting platform and the services included in your plan. Standard hosting support generally includes assistance with server-side hosting issues, account access, supported PHP configuration, SSL operation, DNS records managed by Web Propulsion, and other infrastructure functions included with the account.
Website design or content changes, application repair, malware cleanup, third-party software troubleshooting, computer/device support, advanced email configuration, migrations, privacy or accessibility work, custom DNS/mail projects, performance tuning, consulting, and similar professional services are separate unless expressly included in your plan or another written agreement. Additional work may be billed at Web Propulsion’s then-current support rate after authorization. Website development services are governed by a separate Website Development Agreement and Scope of Work when applicable.
15. Domains, DNS, SSL, and Third-Party Services
Where included in the applicable service, Web Propulsion will provide or manage DNS, SSL certificates, and related hosting infrastructure using commercially reasonable care. Domain registration, content delivery networks, software licenses, APIs, payment services, and other third-party products remain governed by their own terms, policies, pricing, availability, and technical requirements.
Unless otherwise agreed in writing, the Client is responsible for maintaining appropriate rights or authorization to use any domain name associated with the Services and for maintaining accurate registrant information where the Client is the registrant. Web Propulsion does not control third-party registrars, networks, software vendors, APIs, or service providers and is not responsible for their independent outages, discontinuation, price changes, licensing changes, or data-handling practices.
16. Service Availability and Maintenance
16.1 Availability Commitment. Web Propulsion will use commercially reasonable efforts to maintain reliable and continuous availability of its hosting infrastructure and guarantees 99.9% monthly availability of the Affected Hosting Service. “Affected Hosting Service” means the specific hosting account, hosting plan, server service, or other hosting service giving rise to the claim or service issue.
For purposes of this Section, “availability” means that the Web Propulsion hosting infrastructure necessary to serve the Affected Hosting Service is operational and reasonably accessible from the Internet.
16.2 Exclusions. The availability calculation does not include downtime or service impairment resulting from: (a) scheduled or emergency maintenance; (b) circumstances beyond Web Propulsion’s reasonable control, including upstream Internet, network, data-center, power, DNS, or telecommunications failures; (c) denial-of-service attacks, malicious activity, or other cyberattacks; (d) Client applications, website code, plugins, themes, databases, configuration, resource consumption, or actions of the Client or its agents; (e) third-party services, APIs, content delivery networks, DNS providers, registrars, or systems not under Web Propulsion’s direct control; or (f) suspension or restriction of an account in accordance with these Terms.
Web Propulsion monitors its hosting infrastructure and will respond to service disruptions through its normal support procedures. Scheduled maintenance expected to materially affect availability will be communicated in advance when reasonably practical.
16.3 Service Credit. If Web Propulsion fails to meet the 99.9% monthly availability commitment for reasons within its control, the Client may request a prorated credit against the hosting fee for the Affected Hosting Service for the period of qualifying unavailability. The request must be made within thirty (30) days after the end of the affected month. Any credit will be applied to future hosting charges and will not be paid in cash. The service credit provided under this Section is the Client’s sole and exclusive remedy for failure to meet the availability commitment.
17. Billing, Renewal, Price Changes, and Taxes
Services are billed in advance according to the billing cycle shown on your invoice, service order, or Web Hosting Agreement and renew for successive terms until cancelled. If you have authorized recurring payment, you authorize Web Propulsion to charge the payment method on file for renewal charges.
Web Propulsion may change hosting rates or plan allocations upon at least thirty (30) days’ notice to the email address on file, with the new rate applying to the next billing cycle beginning after the effective date of the change. Applicable taxes are the Client’s responsibility to the extent required by law.
18. Cancellation, Suspension, and Termination
You may cancel Services according to the cancellation procedure stated in your Web Hosting Agreement, service order, or client portal. Unless otherwise stated in a signed agreement, prepaid hosting fees are non-refundable once the applicable service period begins, except for billing errors or where required by law.
We may suspend or terminate Services for non-payment, material violation of these Terms, unlawful or abusive activity, security threats, or where required by law or an upstream provider. When practical, we will provide notice and a reasonable opportunity to correct a curable issue, but immediate action may be taken when necessary to protect systems, data, customers, or the public.
19. Copyright, Abuse Reports, and Legal Process
We respond to properly submitted notices of alleged copyright infringement and other lawful abuse reports. We may remove or disable access to content when reasonably required by law, court order, provider policy, or a valid legal process.
We comply with lawful subpoenas, court orders, warrants, and other legal process. Where legally permitted and reasonably practical, we may notify the affected Client. Time spent responding to legal process directed specifically at a Client’s account beyond routine administrative handling may be billed at our then-current rate where permitted by law.
20. Disclaimer of Warranties
Web Propulsion represents that it has authority to enter into agreements for the Services and will provide the Services in a professional and commercially reasonable manner, subject to the express commitments and limitations stated in these Terms and any signed agreement.
EXCEPT FOR THE EXPRESS AVAILABILITY COMMITMENT IN SECTION 16 AND ANY OTHER EXPRESS WARRANTY CONTAINED IN A SIGNED AGREEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WEB PROPULSION DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE COMPLETELY UNINTERRUPTED OR ERROR-FREE, PERMANENTLY SECURE, OR THAT CUSTOMER DATA CAN NEVER BE LOST OR CORRUPTED. NO ORAL OR WRITTEN TECHNICAL ADVICE CREATES A WARRANTY OR LEGAL-COMPLIANCE CERTIFICATION NOT EXPRESSLY STATED IN A SIGNED AGREEMENT OR THESE TERMS.
21. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WEB PROPULSION HOSTING, INC., OR ITS OWNERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, OR LICENSORS, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, OR LOST OR CORRUPTED DATA, ARISING OUT OF OR RELATING TO THE HOSTING SERVICES, THIS AGREEMENT, OR THE TERMS OF SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT WEB PROPULSION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEB PROPULSION’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE HOSTING SERVICES, THIS AGREEMENT, OR THE TERMS OF SERVICE, FOR ALL CLAIMS AND UNDER ALL THEORIES OF LIABILITY, SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CLIENT TO WEB PROPULSION FOR THE AFFECTED HOSTING SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Fees paid or payable for website development, technical support, consulting, domain registration, email services, professional services, or any other service not constituting the Affected Hosting Service shall not be included in calculating this limitation.
If any limitation or exclusion contained in this Section is determined by a court or tribunal of competent jurisdiction to be unenforceable, in whole or in part, as to a particular claim or category of claims, that limitation or exclusion shall be applied and enforced to the maximum extent permitted by law. Such determination shall not affect the validity or enforceability of the remaining limitations or exclusions.
CLIENT ACKNOWLEDGES AND AGREES THAT THE FEES CHARGED BY WEB PROPULSION FOR THE HOSTING SERVICES REFLECT THE ALLOCATION OF RISK ESTABLISHED BY THIS AGREEMENT AND THE TERMS OF SERVICE, THAT THE LIMITATIONS OF LIABILITY CONTAINED IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE AGREEMENT BETWEEN THE PARTIES, AND THAT WEB PROPULSION WOULD NOT PROVIDE THE HOSTING SERVICES AT THE STATED FEES WITHOUT THESE LIMITATIONS.
22. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Web Propulsion, its owners, employees, contractors, and suppliers from third-party claims, losses, liabilities, damages, fines, penalties, costs, and reasonable attorneys’ fees arising from or relating to your content, website, applications, unlawful use of the Services, violation of these Terms, infringement of third-party rights, email practices, privacy or tracking practices, accessibility claims, or your collection, use, disclosure, or handling of data, except to the extent a claim results from Web Propulsion’s own conduct for which liability cannot lawfully be disclaimed or shifted.
23. Force Majeure
Web Propulsion is not liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, hurricanes, fire, war, civil unrest, governmental action, labor disputes, power or telecommunications failures, upstream network or data-center outages, cyberattacks, Internet routing failures, or failure of third-party providers.
24. Governing Law; General Terms
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The parties will first attempt in good faith to resolve disputes informally. Any venue, arbitration, jury-waiver, attorneys’ fee, or other dispute-resolution provision contained in a signed Web Hosting Agreement between the parties controls.
If any provision of these Terms is held unenforceable, it will be modified or severed to the minimum extent necessary and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with any signed Web Hosting Agreement, service order, Website Development Agreement, Scope of Work, or other incorporated written agreement, constitute the applicable agreement for the Services. A signed written agreement controls over these Terms in the event of a conflict.
25. Contact
Web Propulsion Hosting, Inc.
a Florida corporation
P.O. Box 641
Oakland, FL 34760
Website: https://webpropulsion.com
Terms of Service: https://webpropulsion.com/terms-of-service/
Support Email: [email protected]
Abuse / Security Email: [email protected]